Like most women, I’m obsessed with shoes. And I’ll do almost anything to get my hands on that must-have pair of shoes!
While shopping at the mall a few weeks ago, I fell in love with a pair of Leopard Suede Umberto Raffini Remi flats at The Walking Company store, and I decided to treat myself to an early birthday present.
The only problem? They didn’t have my size! And when I’m spending $120 on a pair of shoes, I want to try them on and get a feel for them..
I went to The Walking Company’s website, and they didn’t have my size available. Worse yet, they weren’t sure if they’d be getting any more in, since it’s a shoe from last season.
After calling around to a few stores, I finally found one that had my size! The mall was almost an hour away, but I was willing to make the drive since I just HAD to have them!
The store was willing to hold them for me until the weekend, since I couldn’t make it up there until then. Saturday rolls around, and just before heading up there, I decided to check online one more time. And wouldn’t you know it, now they’re showing my size available for purchase.
I quickly grabbed my credit card and purchased the shoes online, saving myself a long drive in the process. A few days pass, and I still hadn’t received an email telling me when they were going to ship, which I thought was a little weird..
So I called customer service, and come to find out that the shoes I ordered are on backorder, since they didn’t have my size in stock! WTF?!
They said someone else placed an order for the same shoes at the same time as me, and I guess their order got filled first.
Not willing to let this go, I asked for a manager and explained the whole situation to her. She found a pair at another store, and she arranged to have them shipped directly to me at no additional charge.
A week or so later, and I finally got the shoes. Yes, it was a lot of work to get them, but it was worth the effort. I love them!